Frequently Asked Questions

We're Here to help

Shipping and Delivery

We understand your flower delivery needs. We encourage you to contact us for any reason.

  • How do I track my order?
  • When will my order ship?
  • When will my order arrive?
  • What happens if my order does not arrive in time?
  • Where do you ship?
  • Can I ship internationally?
  • What days do you deliver?
  • How much does shipping cost?
  • Can I ship to an APO/FPO?
  • Can I ship to a PO BOX?
  • Does my recipient have to sign for their package?
  • My recipient has a gate/access code. Can I enter it at check-out?

  • How do I track my order?!

    We will send you a tracking email once your order has shipped. Included will be a tracking number. Alternatively, you can log into your account and access your tracking number.

  • When will my order ship?

    Our orders ship 1-2 days before your selected delivery date.

  • When will my order arrive?

    Orders arrive between 9:00 AM - 8:00 PM local time to residential addresses and 9:00 AM - 5:00 PM to commercial addresses. If there are any issues, please send us an email at support@overnightflowers.com

  • What happens if my order does not arrive in time?

    Please send us an email at support@overnightflowers.com

  • Where do you ship?

    We ship to all lower 48 state. We are unable to ship to , Alaska, Hawaii, Puerto Rico, APO, FPO, or PO Boxes

  • Can I ship internationally?

    No, unfortunately we cannot at this time.

  • What days do you deliver?

    We deliver from Tuesday through Saturday and to select areas on Monday through Saturday. When selecting your delivery date and zip code, the calendar will display available delivery days

  • How much does shipping cost?

    Shipping is free. We charge for flowers and not for shipping.

  • Can I ship to an APO/FPO?

    Do do not ship to APO/FPO, however send us an email at help@overnightflowers.com and let’s see how we can help

  • Does my recipient have to sign for their package?

    No, we do not require a signature, however our delivery carriers may require a signature in some circumstances

  • Can I ship to a PO BOX?

    We require an physical address and do not ship to PO Boxes

  • My recipient has a gate/access code. Can I enter it at check-out?

    Absolutely! This is an optional field to enter, however it will greatly help our carriers access tough to reach destinations

Orders

We understand your flower delivery needs. We encourage you to contact us for any reason.

  • How do I modify my order?
  • How do I cancel my orders?
  • How do I change my recipient delivery address?
  • What happens after I place an order?
  • Do you accept returns?
  • Do you substitute flowers?

  • How do I modify my order?

    Please log-in and under my orders section, select the order you’d like to modify. A word of caution, last minute modifications the day before delivery may be difficult to administer on our side. The sooner you know the order change, please do so. Any questions, support@overnightflowers.com

  • How do I cancel my orders?

    Please log-in and under my orders section, select the order you’d like to cancel. Please note that once an order is shipped, it cannot be canceled

  • How do I change my recipient delivery address?

    Please log-in and under my orders section, select the order you’d like to modify. A word of caution, last minute address changes may be difficult to administer on our side, especially if the order has been processed and shipped. The sooner you are able to change the delivery address, the greater likelihood the change will be successful. Any questions, help@overnightflowers.com

  • What happens after I place an order?

    Before your order is shipped, we hand make every bouquet to order and inspect every flower in the bouquet. We are different from other flower delivery companies whos bouquets are constructed up to week in advance. Additionally, we do not substitute flowers based on availability.

  • Do you accept returns?

    We do not accept returns because of the perishability of our flowers

  • Do you substitute flowers?

    We make every effort to send the exact flowers in your arrangement, however from time to time we will need to substitute equal or great value flowers based on floral availability. If we do substitute, we always try to match like colors.

Promotion Codes

We understand your flower delivery needs. We encourage you to contact us for any reason.

  • How do I use a promotion code?
  • Why does my promotion code not work.
  • How does the refer a friend program work?

  • How do I use a promotion code?

    Please log-in and under my orders section, select the order you’d like to modify. A word of caution, last minute modifications the day before delivery may be difficult to administer on our side. The sooner you know the order change, please do so. Any questions, support@overnightflowers.com

  • Why does my promotion code not work.

    Please log-in and under my orders section, select the order you’d like to cancel. Please note that once an order is shipped, it cannot be canceled

  • How does the refer a friend program work?

    Please log-in and under my orders section, select the order you’d like to modify. A word of caution, last minute address changes may be difficult to administer on our side, especially if the order has been processed and shipped. The sooner you are able to change the delivery address, the greater likelihood the change will be successful. Any questions, help@overnightflowers.com

Floral Care

We understand your flower delivery needs. We encourage you to contact us for any reason.

  • How do I care for my orders?
  • How long will my flowers last?

Payments

We understand your flower delivery needs. We encourage you to contact us for any reason.

  • What forms of payment do you accept?
  • When will my credit card be charged?
  • My card was declined, what should I do?
  • Do you take international payments?
  • How do I redeem a gift card?

  • What forms of payment do you accept?

    We accept all major forms of payment and many newer forms of payment as well. If there is a payment option you’d like to see add, please email support@overnightflowers.com.

  • When will my credit card be charged?

    Your credit card will charged after your order ships.

  • My card was declined, what should I do?

    The most likely case is human error :) Please re-enter your credit card details. If declined again, please give your bank a call

  • Do you take international payments?

    Yes! However, if the payment declines the first time, please give your bank a call and advise them of the purchase

  • How do I redeem a gift card?

    Gift cards can be redeemed in the gift card section of the check-out page

Account

We understand your flower delivery needs. We encourage you to contact us for any reason.

  • Why should I register for an account?
  • I’ve forgotten my username or password?
  • How do I contact you?

  • Why should I register for an account?

      • Registering for an account will benefit you in the following ways:

        • Free shipping on all orders!

        • View all past order history

        • You can store contact and payment details for easier repeat check-out

        • Set reminders about upcoming events like birthdays, anniversaries, and or any other you like!

        • Be the first to receive “special flower” releases for our custom made bouquets

  • I’ve forgotten my username or password?

    In the log-in page, there are links that will allow you to remember your username and reset your password

  • How do I contact you?

    support@overnightflowers.com